Support
We're a small team. Email us and we'll reply within a couple of days.
The fastest way to get help: [email protected]. Include your account email and a screenshot if you can.
Common questions
I can't sign in.
Butler supports Sign in with Apple and Sign in with Google. If you signed up with one and try to sign in with the other using the same email, we'll link them automatically. If you're still stuck, email us with the email address you used and we'll dig in.
Gmail import isn't picking up my orders.
Butler imports order-confirmation emails from Whole Foods, Amazon Fresh, and Instacart. It runs every two hours during the day. If a recent order isn't showing up:
- Open the app and pull-to-refresh on the Pantry tab.
- Check that the order email arrived in the Gmail account you connected (Settings → Integrations).
- If the order was a delivery-only email with no item list, Butler falls back to the matching shipped/ordered email — that takes a sync cycle to land.
Still nothing? Email us with the order date and the merchant.
The AI keeps suggesting something my family hates.
Rate the meal 1 or 2 stars after it's cooked — Butler will add it to that family member's dislikes and stop suggesting it. You can also add a freeform note (e.g. "Liam doesn't eat anything green") on a family member's profile.
How do I delete my account or data?
Open Settings → Account → Delete account. This removes everything: family members, recipes, pantry items, meal plans, grocery lists, cooked-meal logs, photos, chat history, and any connected Gmail or Calendar tokens. It can't be undone.
If you can't access the app, email us from the account email and we'll handle it within seven days.
I found a bug or have a feature request.
Open Butler, go to Settings → Feedback → Report a bug or request a feature. Reports include the conversation that triggered them so we can reproduce. You can also email us — both end up in the same place.
Push notifications stopped working.
Make sure notifications are allowed for Butler in iOS Settings. Then open the app and sign in once — that re-registers your device. If it's still quiet, email us.